TRANSPARENT AND HONEST
We try to offer you the best shopping experience we can. But anything can happen! Here's how we handle returns, defects, and things like that.
RETURNS & DEFECTS
Altum Fashion manufactures products to order. This means that we try to minimize returns, as this causes us to have stock where we don't intend to have any. However, Altum Fashion understands that sometimes, an item just doesn't fit, or meet quality expectations. This is why we offer the following:
Items can be returned within a 14 day window after the product has been received, for any reason whatsoever.
If you return the product for any reason other than quality issues, you will have to pay the postage for the return.
If there is a problem with the quality of the item, Altum Fashion will cover the cost of the return postage.
In both cases, the money you spent will be redeposited in your account within 14 days of the return process being initiated.
You can fill out the return form at altum.fashion/returns, or through the 'orders' tab from your account.
Gift cards can be refunded within one week from the date of purchase, or the date on which the digital gift card was sent to the recipient. Used gift cards cannot be refunded.
INFORMATION WE COLLECT
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
HOW WE USE YOUR INFORMATION
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Altum Fashion follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
COOKIES AND WEB BEACONS
Like any other website, Altum Fashion uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Google Analytics tracks this website to help us better understand our web traffic and optimise our website's flow and layout.
Note that Altum Fashion has no access to or control over these cookies that are used by third parties.
For your protection, we anonymise your IP address before sending the data to Google.
GDPR DATA PROTECTION RIGHTS
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Altum Fashion does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.